Case Study: Arthritis Center of Lexington achieves daily claims processing and streamlined reporting with NextGen Healthcare

Arthritis Center of Lexington Thrives After Making the Big Switch

Arthritis Center of Lexington is an 8-provider, independent specialty practice in Lexington, KY, treating arthritis and chronic joint pain statewide. After years of paper charts and a frustrating, unstable EHR that caused provider burnout, poor communication, and limited customization, the practice decided in 2017 to replace its system and regain control of clinical workflows and operations.

By implementing NextGen Enterprise EHR and NextGen Financial and Operational Analytics (with cloud hosting and API/Share integrations), the practice improved reliability, customized templates, and simplified workflows. Results included sending claims daily instead of twice weekly, extracting mixed reports in about an hour each month, reducing the medical records team by two FTEs, eliminating bulky in-office equipment, and gaining easy access to KPIs—helping the clinic stay independent, more efficient, and better aligned with care goals.

Arthritis Center of Lexington

Heather Goodwill

Chief Executive Officer