Case Study: Arizona Gastroenterology achieves profitability and $150K monthly billing lift with NextGen RCM Services (NextGen Healthcare)

Arizona gastro practice returns to profitability with NextGen RCM Services

Arizona Gastroenterology, a three‑location gastroenterology practice in Tucson with eight providers and a high‑volume surgery center, was in a financial free fall: reimbursements had been declining for years, some providers went unpaid for months, claims were two months behind, and the billing department wasn’t managing denials or working claims effectively.

The practice partnered with NextGen RCM Services and integrated NextGen Ambulatory EHR, Practice Management and Patient Portal; the RCM team cleaned up denials, sped claims out within 48 hours, and collected at least 20% of back receivables. Results included an average monthly billing increase of $150,000, collections rising from about $800K to $950K monthly (with a spike from $300K to $1.6M in one period), a reduction in billing FTEs from eight to two, and consistent provider bonuses up roughly 5%.

Arizona Gastroenterology

Julie Wester

CEO