Case Study: Vodafone Portugal achieves SLA and asset management control with Nextbitt

Vodafone Portugal processes 60,000 notifications a year with Nextbitt

Vodafone Portugal faced significant challenges in managing dozens of service providers responsible for 14,000 assets across 100 buildings. Each provider used a different asset management tool, leading to information loss during supplier changes, and requests were processed through inefficient channels like email. To address this, they turned to the Nextbitt platform for Soft and Hard Services Management and SLA control.

The solution implemented by Nextbitt was a cloud-based platform accessible via browser or mobile app, featuring specific workflows and document management. This provided a single source of truth, unaffected by supplier changes, and automated SLA compliance calculations. As a result, Vodafone now processes over 60,000 notifications annually with 100% of requests answered, achieving greater transparency, operational agility, and the elimination of nearly 90% of calls and emails.

Vodafone Portugal