Case Study: ZUS Coffee Speeds Up Delivery and Scales Outlets with NextBillion.ai

ZUS Coffee Shortens Counter-to-Couch Delivery Time of Its 130+ Outlets With NextBillion.ai

ZUS Coffee, a Malaysia-based tech-driven coffee chain with 130+ outlets and 150k+ active app users, needed a more reliable way to optimize order allocation and dispatch for its fast-growing delivery business. Before switching vendors, it faced inaccurate ETAs, a small matrix-size limit, and high API costs while using another mapping platform’s distance matrix API.

NextBillion.ai provided ZUS Coffee with its Distance Matrix API, offering fresher map data, larger matrix capacity, and customizable routing inputs to improve ETA accuracy and scaling. With NextBillion.ai, ZUS Coffee was able to improve on-time delivery performance, reduce store-to-door delivery times, enhance customer experience, and support expansion from 1 store in 2019 to 137 outlets by 2022.

ZUS Coffee

Chi Hwe Teo

Technical Lead