Case Study: Ride-Hailing Company boosts fare and ETA accuracy with NextBillion.ai

Estimating Pre-trip Pricing for Cab Drivers

Ride-Hailing Company partnered with NextBillion.ai to solve major challenges in pre-trip fare estimation for its airport-centric cab operations. After using a generic maps API, the company faced inaccurate route and ETA calculations, rising API costs, and integration needs for a solution that could act as a near 1:1 replacement with minimal effort.

NextBillion.ai built a custom mapping solution using the company’s historical trip data, creating a hyper-local map stack, improving route and ETA predictions with AI, and adding a DIY tool for real-time serviceability updates. The result was a 12% increase in fare accuracy, 8% better ETA accuracy, and a 60% reduction in operating costs, while also enabling a faster and more seamless rollout.