Case Study: Trade Republic achieves faster, regulator-ready operations with Next Matter

Trade Republic cuts AML case closure time by 58% with Next Matter

Trade Republic, a European consumer bank and broker, faced the challenge of managing high-volume, highly regulated operations like AML investigations and card replacements across 17 countries. With regulators closely watching, their compliance and operations teams were struggling to maintain bank-grade rigor at consumer-app scale without being overwhelmed by backlogs. They turned to Next Matter to address this.

Next Matter implemented a solution to industrialize Trade Republic's high-stakes queues. This standardized processes for AML investigations, automated card replacements, and ensured subpoenas were handled inside SLA. As a result, Trade Republic achieved a 58% reduction in mean time to close AML cases, a 91% reduction in manual touches per card replacement, and cleared 100% of subpoenas inside SLA, all while providing a full audit trail for regulators.

Trade Republic