Case Study: Swan scales embedded finance operations with Next Matter

Swan cuts AML alert time by 63% with Next Matter

Swan, an embedded finance platform, faced significant operational challenges as their business grew. Their operations team was overwhelmed by the diverse and increasing volume of requests from over 30 partner platforms, which arrived through various channels like tickets, emails, and shared inboxes. This led to constant context-switching, difficulty in tracking cases, and a major concern about potential regulatory risks. They needed a solution from Next Matter to gain control and scale their operations without proportionally increasing headcount.

By implementing Next Matter's orchestration platform, Swan standardized and automated key processes like partner onboarding, KYC/KYB, AML alert triage, and dispute handling. The solution provided partner-specific configurations and a full audit trail ready for EU regulators. This allowed Swan to achieve dramatic results: they absorbed a 5x increase in transaction volume without growing their back-office team, reduced time to clear AML alerts by 63%, cut onboarding exceptions by 78%, and attained a 99.6% SLA on disputes.

SWAN