Case Study: Poshmark gains real-time support KPI visibility with Nexla

Powering Community at Poshmark

Poshmark, the social marketplace for fashion, needed better visibility into customer support KPIs without relying on time-consuming manual spreadsheet updates. To keep staffing and service levels aligned with demand, the team wanted accurate, current, and historical support data accessible in their BI tools. They turned to Nexla to help integrate support data from Desk.com.

Using Nexla’s Data Operations platform, Poshmark connected Desk.com data into Amazon Redshift and built Looker dashboards with no engineering required. Nexla reduced the integration to a few hours, eliminated manual spreadsheet updates, and gave stakeholders access to richer long-term support data for analysis and planning. As a result, Poshmark saved time, improved monitoring, and enabled more data-driven support operations.

Poshmark

Barkha Saxena

Vice President Analytics