Case Study: Global Bank achieves improved user adoption and a modern customer view with NexJ Systems

Global Bank - Customer Case Study

Global Bank’s Capital Markets Division needed to migrate off an aging Siebel CRM system that lacked support, limited user adoption, and made it difficult to deliver a modern user experience. The bank also wanted to integrate with existing systems, improve productivity and collaboration, and manage the complexity and data quality of a large migration. NexJ Systems’ NexJ CRM was selected to address these needs.

NexJ Systems deployed and integrated NexJ CRM with the bank’s preexisting framework using an agile, live-prototyping approach that incorporated frequent user feedback. The solution delivered a unified customer view without data duplication, automated repetitive tasks, improved collaboration, and increased user adoption. The bank also reported better customer satisfaction, higher sales and revenue, and faster, more flexible deployment with weekly production changes.