Case Study: Virginia Family Dentistry cuts no-shows by 50% with NexHealth

Virginia Family Dentistry decreases no-shows & cancellations by 50% across 16 locations with NexHealth

Virginia Family Dentistry, a 16-location dental group, was struggling with an outdated communication and appointment management system that made it harder to engage patients and train staff efficiently. The practice turned to NexHealth, using its Scheduling, Communications, Forms, Analytics, and Synchronizer products to improve patient experience and streamline operations.

NexHealth implemented a true integration with Dentrix Enterprise so patient forms and communications would sync directly back into the practice’s enterprise system, reducing manual work and improving workflow efficiency. The results were significant: Virginia Family Dentistry cut no-shows and cancellations from about 13–14% to 7% across 16 locations and saved about 3 hours per day with NexHealth Forms.

Virginia Family Dentistry

Chris Jefferson

Chief Executive Officer