Case Study: United Dental Partners improves patient experience and boosts NPS with NexHealth

United Dental Partners selects NexHealth to digitize the patient experience for 24 locations

United Dental Partners partnered with NexHealth to digitize the patient experience across 24 locations. The dental group needed a more efficient, cost-effective way to handle scheduling, forms, and patient communications while reducing manual work, human error, and dependence on multiple vendors. NexHealth Online Booking, Forms, Messaging, and other tools were used to help streamline these workflows.

With NexHealth, United Dental Partners implemented a full patient experience platform integrated with OpenDental, including online booking, digital forms, messaging, recalls, and reviews. The results were strong: hundreds of patients began booking online each month, the team saved over 2 hours per day with Forms, and the practice improved its Net Promoter Score from 81 to 88. United Dental Partners also reported faster adoption across all 24 locations and praised NexHealth’s support as a true partnership.

United Dental Partners

Ashley Gibson

Chief Marketing Officer