Case Study: Tops Friendly Markets increases vaccine appointments and saves time with NexHealth

Tops Friendly Markets - Customer Case Study

TOPS Friendly Markets, a century-old grocery and pharmacy chain in the Northeast, worked with NexHealth to support COVID-19 vaccine clinics across its Pennsylvania, New York, and Vermont locations. As patient demand increased, the pharmacy team needed a better way to increase vaccine appointments and track inventory efficiently.

NexHealth provided patient self-scheduling, automated appointment reminders, digitized forms, and 30-second EHR syncs to keep calendars current and streamline operations. The result was shorter patient time in the pharmacy and a measurable efficiency gain: TOPS saved an average of 1.8 days per month with digital forms, while pharmacists also saved five to ten minutes per patient on form completion.

Tops Friendly Markets

Jamie Keller

Clinical Pharmacy Specialist