Case Study: The Smilist achieves rapid multi-location growth with NexHealth's patient experience platform

The Smilist grows from 18 to 68 locations using NexHealth’s patient experience platform

The Smilist, a fast-growing dental group in the New York Metro area, needed a digital patient experience that matched its in-office care while scaling from 18 locations to dozens more. The practice required a solution that could sync in real time with Dentrix Enterprise, support online booking, forms, reminders, recalls, and patient communications, and keep pace with its expansion.

NexHealth provided The Smilist with its patient experience platform, including Online Booking, Forms, Two-Way Messaging, Waitlist, Reviews, Recalls, and support, all with bidirectional Dentrix Enterprise sync. As a result, The Smilist booked more than 6,700 new patient appointments through NexHealth Online Booking, saved each location an estimated 1–2 hours per day with digital forms, and achieved an estimated 85% patient return rate through automated recalls, while scaling to 68 locations and improving review generation and scheduling efficiency.

The Smilist

Melanie Basile

Chief Growth Officer