Case Study: The Dermatology Specialists achieves 24/7 booking access across 40+ locations with NexHealth

The Dermatology Specialists Offers 24/7 Booking Accessibility Across 40+ Locations with NexHealth

The Dermatology Specialists, a dermatology provider with 40+ locations across New York, needed to reduce long 21-day wait times and make care more accessible for patients. They partnered with NexHealth and used its scheduling, communications, forms, payments, synchronizer, and enterprise support tools to create a more digital, patient-friendly booking experience.

With NexHealth, The Dermatology Specialists implemented 24/7 online scheduling, automated reminders, digital forms, and follow-up messaging, all synced with their eClinicalWorks EHR. The results included 50% of appointments booked online, a 50% reduction in no-shows and cancellations, and 90% of canceled appointments recaptured, while also helping the team predict new practice performance with 99% accuracy.

The Dermatology Specialists

Gil Messer

Chief Operating Officer