Case Study: Strong Smiles Dental Care boosts patient retention and 24/7 booking with NexHealth

Strong Smiles Dental Care - Customer Case Study

Strong Smiles Dental Care, a dental practice founded by Dr. Todd Bickling, faced a challenge in maintaining patient retention and treatment plan acceptance after transitioning to an associate dentist model. This change, while necessary for long-term growth, caused a significant drop in revenue. The practice needed a way to systematize and measure the patient experience to rebuild trust and continue delivering on its core values of convenience and ease. To help address its digital experience, the practice partnered with vendor NexHealth.

NexHealth provided a system that integrated with the practice's existing software to offer real-time online booking and patient feedback tools. This solution extended the practice's availability virtually to 24/7, eliminating phone tag for patients. Using NexHealth, Dr. Bickling was able to track patient feedback and continue his data-driven approach. The results were significant, with 70 appointments booked in six weeks, 44% of which were outside normal business hours. This partnership helped Strong Smiles Dental Care grow nearly 100% in under 12 months.

Strong Smiles Dental Care

Todd Bickling

CEO & Co-Founder