Case Study: Norbo Dental achieves $3,000 in weekly revenue with NexHealth

Norbo Dental Gains $3,000 in Weekly Revenue with NexHealth Waitlist

Norbo Dental, a busy dental practice in Purcellville, Virginia, struggled with growing no-shows, cancellations, and a large waitlist that their front office had to manage manually. Using Dentrix for patient communication before switching, they found that slow appointment syncs made online bookings impractical, leaving the team to spend hours calling patients to fill openings. NexHealth, along with its Online Booking, Waitlist, Forms, and Automated Reminders tools, was brought in to help streamline this process.

With NexHealth’s real-time Dentrix sync and automated Waitlist feature, Norbo Dental could fill open hygiene slots instantly by texting or emailing waitlisted patients to book with one click. The practice now fills about 15 hygiene appointments per week from the waitlist, generating nearly $3,000 in additional weekly revenue, or about $150,000 annually. NexHealth also saves the team roughly three hours a day on cancellation follow-up and scheduling work.

Norbo Dental

Kammie Ridley

Director of Operations