Case Study: My Friend’s Dentist achieves exceptional patient care and B Corp certification with NexHealth

My Friend’s Dentist - Customer Case Study

The customer, My Friend’s Dentist, a dental practice in Wilmington, North Carolina, was driven by its mission to be a people-centered practice and provide an exceptional patient experience. To achieve this, the practice sought to streamline its operations and improve patient communications. They chose to implement the NexHealth platform, an all-in-one patient experience solution, to help centralize and simplify their daily administrative tasks.

By utilizing NexHealth, the practice was able to simplify the way patients book appointments online and improve how staff communicate through messaging. The centralized platform provided valuable reports and metrics that the team used to analyze areas for improvement. As a result of these operational efficiencies and its broader mission-focused initiatives, My Friend’s Dentist successfully achieved the prestigious B Corporation Certification, becoming just the third dental practice in the United States to do so, which significantly built credibility, trust, and value within their community.

My Friend’s Dentist

Michael DeFee

My Friend’s Dentist