Case Study: Mid-Atlantic Dental Partners digitizes patient experience across 240 locations with NexHealth

Mid-Atlantic Dental Partners selects NexHealth to digitize its patient experience for 240 locations

Mid-Atlantic Dental Partners, a 240-location dental group, needed a better way to manage the patient experience across practices. They were using four different software providers, none of which supported real-time bidirectional integration with Denticon, and they struggled with poor support and enterprise-ready capabilities. After an in-house attempt to build a similar platform fell short, they turned to NexHealth, using tools like online booking, forms, messaging, automated reminders, surveys, and enterprise support.

NexHealth implemented a single, deeply integrated platform to digitize the patient experience end to end and onboarded all 240 locations in five months with one-to-one support. The result was a unified patient experience across the organization, fewer manual workflows, and zero downtime after launch. NexHealth’s online scheduling also helped drive new patients to practices, and the platform was built to scale with Mid-Atlantic Dental Partners’ plans to grow to more than 1,000 locations.

Mid-Atlantic Dental Partners

Lori Mixon

Vice President of Marketing