Case Study: NYC Dental Lounge Goes 100% Digital with NexHealth

How NYC Dental Lounge Went 100% Digital with NexHealth

NYC Dental Lounge, a sophisticated dental practice in Midtown Manhattan led by Dr. JoAnna Pufnock, wanted to create a 100% digital patient experience that matched its polished office environment. The challenge was enabling patients to book anytime, complete paperwork easily, and communicate seamlessly in a city where convenience and speed matter. To meet that need, the practice used NexHealth, including Scheduling, Communications, Forms, Reviews, and the Synchronizer with Dentrix Ascend.

NexHealth helped NYC Dental Lounge automate online booking, appointment reminders, digital forms, and post-visit review requests, while also reducing double-entry and errors through EHR syncing. The practice also supported a remote receptionist model because patients were already interacting digitally. In just three months, NYC Dental Lounge generated more than 46 online appointments and welcomed over 23 new patients, with Dr. Pufnock noting that NexHealth streamlined operations and freed the front desk to focus more on the business.

NYC Dental Lounge

JoAnna Pufnock

Owner