Case Study: Spark Dental Management improves patient convenience with NexHealth

How Joe Lichty from Spark Dental Management Redefines Patient Convenience

Spark Dental Management, a dental support organization overseeing a network of pediatric, orthodontic, and ambulatory surgery centers, sought to modernize its operations to better serve its busy patient base, particularly parents. The challenge was to provide greater convenience by moving away from phone and email requests, allowing patients to self-serve and book appointments on their own schedules without being constrained by office hours. To address this, they partnered with vendor NexHealth.

NexHealth provided an intuitive online booking system that integrated directly with the practice's management software. The solution enabled patients to book appointments at any time with just a few clicks and included automated reminders to keep them informed. The implementation was rolled out gradually across the network, ensuring a smooth transition. As a result, NexHealth streamlined the scheduling process, providing a hassle-free and pleasurable experience for patients that enhanced overall satisfaction and operational efficiency.

Spark Dental Management

Joe Lichty

Senior Vice President of Marketing