Case Study: Dr. Whyte Smile increases on-time collections by $40K with NexHealth

Dr. Whyte Smile Increases On-Time Collections by $40K with NexHealth

Dr. Whyte Smile, led by Dr. Michael Whyte in Richmond, Virginia, struggled with an inefficient payment collection process. The practice relied on phone calls, paper statements, and outsourced help to chase overdue balances that could linger for more than 120 days, creating a time-consuming and costly challenge. NexHealth’s patient experience platform, including Payments, was used to address these issues.

With NexHealth, Dr. Whyte Smile implemented digital payment requests, automated reminders, and secure payment links that made it easier for patients to pay on time. As a result, the practice increased on-time patient payments by more than $40K, reduced overdue balances by 40%, and saved 20 hours of payroll each week. NexHealth also enabled the team to bring collections in-house and improve the overall patient payment experience.

Dr. Whyte Smile

Michael Whyte

Practice Owner and Dentist