Case Study: Daily Smiles Dental reduces cancellations with NexHealth

Daily Smiles Dental Reduces Patient Cancellations with NexHealth Communications

Daily Smiles Dental, a Dallas dental practice led by Dr. Vanina Arrechea, struggled with patient cancellations and no-shows caused by poor communication processes. The team was also paying Zocdoc a $110 fee per booking, even when patients canceled or lacked the right insurance, while staff spent too much time chasing pre-appointment information by phone.

To solve this, Daily Smiles Dental implemented NexHealth Communications along with NexHealth Forms, Scheduling, Payments, and syncing with Dentrix. With automated reminders, online intake, two-way texting, and better pre-appointment data collection, the practice reduced paperwork, improved readiness, and eliminated many insurance-related surprises; the case study says NexHealth helped them eliminate cancellations and avoid paying Zocdoc’s per-appointment fee.

Daily Smiles Dental

Vanina Arrechea

Owner and Dentist