Case Study: Benjamin Turnwald Dentistry eliminates no-shows with NexHealth Payments

Benjamin Turnwald Dentistry Eliminates Patient No-Shows with NexHealth Payments

Benjamin Turnwald Dentistry, led by Dr. Benjamin Turnwald in Schaumburg, IL, wanted to modernize a patient experience that felt “stuck in the 80s.” The practice was dealing with clunky scheduling, paper-heavy intake, and a need to reduce no-shows while making it easier for patients to book and engage online. To address this, the practice turned to NexHealth, using products like Online Booking, Automated Reminders, Forms, Waitlist, Reviews, and Payments.

With NexHealth, Benjamin Turnwald Dentistry created a streamlined patient journey from online booking to post-visit reviews. Patients can schedule directly from the website, secure appointments with a $50 credit card deposit through NexHealth Payments, and receive automated reminders and digital forms before their visit. The results were strong: the practice averaged 15 new patients a month, generated 15 more online bookings monthly, earned 100+ Google reviews, and saw 0 cancellations and no-shows from online booking patients.

Benjamin Turnwald Dentistry

Benjamin Turnwald

Owner & Dentist