Case Study: Apex Dental Partners achieves 100s of 5-Star Reviews at 40+ locations with NexHealth

Apex Dental Partners Implements Universal Scheduling System and Achieves New Levels of Patient Satisfaction

Apex Dental Partners, a dental organization with 40+ locations, needed a better way to standardize patient communication and scheduling across multiple practice management systems. As they acquired new offices, each came with its own technology stack, making it difficult to create a consistent patient experience. To address this challenge, Apex Dental Partners turned to NexHealth, using its patient experience platform and Synchronizer.

With NexHealth, Apex Dental Partners unified online scheduling, reminders, feedback collection, and payment links across Dentrix, EagleSoft, Denticon, and other systems. The result was a streamlined patient journey and strong measurable impact: over 98% of patients left five-star ratings, and most offices accumulated 100+ five-star Google reviews, with some nearing 1,000. NexHealth helped Apex Dental Partners deliver a more consistent experience across all 40+ locations.

Apex Dental Partners

Matt Hale

President & COO