Case Study: Advanced Dermatology boosts online bookings and reviews with NexHealth

Advanced Dermatology returns to NexHealth to digitize the patient experience for 54 locations

Advanced Dermatology, a multi-location dermatology practice with 54 offices across New York, New Jersey, Pennsylvania, and Connecticut, needed to modernize a patient experience that had fallen decades behind. After switching away from NexHealth to a free alternative, the practice saw a 65% drop in new patients, rising call center volume, more manual work, and longer wait times because their new system did not integrate with their EHR, Medical Manager.

Advanced Dermatology brought NexHealth back to digitize online booking, patient messaging, reviews, reminders, and follow-up across all 54 locations. NexHealth fully re-onboarded the practices in three weeks, helped the organization add more than 2,000 new patient bookings per month, and drove a 2x increase in online reviews, while reducing call center workload and saving staff time through EHR-integrated automation.

Advanced Dermatology

Richard Zinnecker

Chief Executive Officer