Case Study: Zurich boosts productivity and customer service with Nexer’s Dynamics 365 solution

Zurich boosts productivity for 1,500 employees with Nexer and Dynamics 365

Zurich, a global insurer based in Brazil, faced challenges in handling growing customer demands and needed more effective service processes. To address this, they partnered with vendor Nexer to implement innovative production systems, including Microsoft Dynamics 365, to better manage service tickets and gain a centralized commercial overview.

With Nexer's help, the CRM system was implemented, leading to the creation of the Z-Chamado service ticket system and the omnichannel Z-Atende call center front. This resulted in significant productivity gains for the company's almost 1,500 employees in Brazil. The solution revolutionized ticket creation, provided greater production awareness, and allowed for better management and a centralized view of operations.

Zurich