Case Study: global truck manufacturer in Sweden lowers support costs with Nexer’s Microsoft Dynamics 365 Application Management and Support

Global Truck Manufacturer in Sweden lowers support costs with Nexer over 8 years

The customer, a global truck manufacturer based in Sweden, faced the challenge of managing and supporting its extensive, globally used Microsoft Dynamics 365 ERP landscape. This complex system integrated with numerous other business functions, requiring robust application management and support to maintain operations across research, manufacturing, distribution, and financial services worldwide. The manufacturer sought a partner to handle this critical support, allowing its internal IT to focus on strategic projects.

The vendor, Nexer, implemented its Care 365 Application Management and Support service. Starting as a Level 2 support team, Nexer expanded to provide global 24/7 support, offshore delivery for cost reduction, and comprehensive management of incidents, changes, problems, and system upgrades. This included handling One Version updates and automated regression testing. As a result, Nexer significantly lowered the manufacturer's support and maintenance costs, enabled its employees to focus on proactive work, and ensured reliable, around-the-clock system support across all continents.