Case Study: Codan Forsikring improves online insurance sales and customer experience with Nexer

Codan boosts online insurance sales with Nexer

Codan Forsikring, the third largest insurance company in Scandinavia, faced the challenge of a website that was underperforming and in need of improvement to increase online insurance sales and customer satisfaction. They partnered with vendor Nexer and its Maverick team to reinvent their customer experience and implement a new case management system.

The solution from Nexer involved creating a new website concept and strategy focused on guiding customers to the best insurance choice based on their needs, creating a warmer and more human experience. The makeover resulted in a smooth, personal customer experience designed to boost online conversion rates, improve customer retention, and make insurance easy to understand.

Codan