Case Study: UNTUCKit simplifies store operations with NewStore POS and Payments

UNTUCKit cuts payment support time from 3–5 days to 1–2 days with NewStore

UNTUCKit, an apparel retailer with 88 stores, faced operational complexity as its payment processing was managed by a third-party provider separate from its NewStore POS system. This disjointed setup resulted in lengthy support resolution times of three to five days, as issues required coordination between two different vendors.

By implementing NewStore Payments, NewStore integrated payments directly into its existing platform. This solution provided a single point of accountability, reduced the number of payment devices per store from four to two, and slashed support resolution time to just one to two days. The rollout was seamless for associates and also simplified the process of opening new stores for UNTUCKit.

UNTUCKit