Case Study: The Livestock Information Service achieves a scalable ITSM foundation with NewRocket

The Livestock Information Service launches MVP in a few months with NewRocket

The Livestock Information Service (lis), a government and agriculture organization providing a digital livestock tracking platform, needed to replace its legacy Microsoft Dynamics system with a modern, scalable solution. Their challenge was to rapidly launch a minimum viable product (MVP) to support their operations while also establishing a foundation that could support significant future growth and expansion over the next four years. NewRocket was engaged to implement a solution using the ServiceNow IT Service Management (ITSM) platform.

NewRocket delivered a core ITSM MVP, including Incident, Problem, and Change Management modules, to provide immediate operational value. They also created a structured four-year roadmap to guide future platform phases. As a result, lis successfully launched its MVP on time, establishing a strong ITSM foundation to support its expansion into tracking new livestock and adding new service desks, all while aligning its platform with long-term business and regulatory goals.

The Livestock Information Service (lis)