Case Study: Telent improves proactive asset management with NewRocket and ServiceNow CSM/FSM

Telent manages 300k assets in under 4 months with NewRocket

Telent, a specialist in operating critical national infrastructure across the UK and Ireland, faced challenges managing its vast estate of over 300,000 assets. Their legacy TRAMMS system was cumbersome and limited their ability to adapt to new technologies and meet evolving client expectations for mobile access and SLA management. They partnered with NewRocket to find a solution.

NewRocket implemented ServiceNow Customer Service Management (CSM) and Field Service Management (FSM) solutions, successfully migrating Telent's platform in under four months. This provided enhanced flexibility and scalability. The results allowed Telent to proactively manage its assets, improving remote monitoring and reducing service trip inefficiencies. This led to improved asset availability and streamlined operations, positioning Telent to efficiently adapt to the future of critical infrastructure.

Telent