Case Study: a leading technology company achieves a more stable, secure ServiceNow platform with NewRocket

Leading Technology Company resolves a critical security incident with NewRocket

a leading technology company faced challenges in resourcing and maintaining its ServiceNow platform, which hindered its digital transformation. The company lacked the internal expertise to implement best practice security recommendations for its multi-tenant environment. It engaged NewRocket for its managed services expertise to provide stability and cross-platform capabilities.

NewRocket implemented a comprehensive suite of Platform Support Services, including maintenance, performance monitoring, and security enhancements. The solution involved implementing Domain Separation to provide out-of-the-box system security. The outcomes delivered by NewRocket included resolving a critical security vulnerability that exposed client data, maintaining a highly available and secure platform, and ensuring post-upgrade portal functionality.