Case Study: a leading Canadian telecommunications company improves platform health and delivery velocity with NewRocket Managed Services

Leading Canadian Telecommunications Company boosts ServiceNow platform health from 71% to 83% with NewRocket

a leading Canadian telecommunications company faced challenges in meeting high demand for ServiceNow enhancements while also needing to reduce technical debt and improve the overall health of its platform. They partnered with NewRocket for managed services to address these issues and increase their operational velocity.

NewRocket provided a dedicated team of experts to deliver support, execute platform updates, and optimize processes. The solution resulted in a significant increase in delivery velocity, a reduction in average story age from 19 to 11 days, and an improvement in the platform health score from 71% to 83%. This led to improved user experience, greater operational efficiency, and reduced costs for the client.