Case Study: Health Management Organization modernizes its intranet and improves workforce engagement with NewRocket’s ServiceNow Orbit Intranet Solution

Health Management Organization streamlines six departments with NewRocket

A health management organization sought to migrate its intranet from SharePoint to ServiceNow. The challenge was to replace a complex system with high content volume and multiple departments, requiring a solution focused on coordinated engagement and distributed content management that went beyond a typical Service Portal. NewRocket was engaged to implement its Orbit Intranet Solution to address this.

NewRocket delivered a tailored intranet built on the ServiceNow platform, combining information resources with self-service power. The solution empowered non-technical team members to manage and create content through delegated administration workflows. Key results included an intuitive portal designed around six departments that the internal team could maintain independently, featuring enhanced tools like an employee directory and a unified, cohesive user experience.