Case Study: Chamberlain Group achieves a better employee experience with NewRocket and ServiceNow

Chamberlain Group centralizes employee services with NewRocket and migrates 25,000 legacy records

Chamberlain Group, a global leader in smart access solutions, faced challenges with disconnected legacy systems that hindered employee trust and visibility into IT processes. To overcome this and enhance the employee experience, the company partnered with NewRocket to implement ServiceNow's service management technology.

NewRocket's solution streamlined and centralized employee services by creating a user-friendly portal with over 169 service options and integrating multiple systems. This included migrating 25,000 legacy records and developing a custom termination process. The implementation provided Chamberlain employees with a standardized, efficient system, resulting in greater visibility and a significantly improved experience with IT services.

Chamberlain Group