Case Study: Baker Hughes achieves a unified employee self-service experience with NewRocket's ServiceNow Employee Center

Baker Hughes launches an award-winning employee portal with NewRocket

Baker Hughes, a major energy company, faced low adoption and engagement with its multiple, disjointed ServiceNow portals for employee support. They engaged NewRocket to create a modern, unified portal experience to improve user satisfaction.

NewRocket implemented a tailored ServiceNow Employee Center portal solution. This included a new taxonomy structure, custom branding, mobile optimization, and integrations with systems like Workday. The result was an award-winning, one-stop shop that accelerated development and delivered exactly what Baker Hughes envisioned for its employees.

Baker Hughes