Case Study: Healthcare Knowledge restores clinical data publishing continuity with NewRedo

Healthcare Knowledge restores service within hours with NewRedo for 100,000+ clinician records

Healthcare Knowledge, a provider of an online medical directory, faced a crisis when a system breakdown and loss of technical personnel compromised the clinical data software pipeline for its vital publishing tools. This threatened downtime for its live data catalogue used by customers across the healthcare sector. NewRedo was brought in to stabilize the situation and restore business continuity.

NewRedo mobilized engineers to quickly diagnose failures and apply fixes, restoring service within hours. They took over maintenance of the bespoke publishing toolset, implementing improved engineering practices, monitoring, and security. This intervention not only averted the crisis but also modernized the system, leading to enhanced operational continuity, improved data accuracy, and a stronger competitive position for Healthcare Knowledge.

Healthcare Knowledge