Case Study: Acuity modernises CATI software and improves delivery with NewRedo

Acuity modernizes CATI software with NewRedo and moves to Azure for 150+ members

Acuity, a provider of specialist research and consultancy services to the social housing sector, had a highly tailored but outdated in-house CATI software system. This legacy system was vulnerable and created key person dependencies, so Acuity needed a new supplier to take over its maintenance and development. They partnered with NewRedo for its software managed service to adopt, overhaul, and update the technology.

NewRedo formed a cross-functional team to adopt an agile approach, restructuring the code and creating a repeatable deployment pipeline on Microsoft Azure cloud infrastructure. This allowed for the frequent and seamless rollout of new features and fixes. The solution provided by NewRedo resulted in faster delivery of updates, improved stakeholder feedback, and significant cost savings. These savings increased Acuity's capacity for new business and better services for its clients.

Acuity