Case Study: TPG Singapore achieves self-service prepaid mobile signup with Newpath Web

TPG Singapore (simba) launches self-service prepaid apps in 2020/2021 with Newpath Web

TPG Singapore (now known as SIMBA), a telecommunications provider, approached Newpath Web to design and develop mobile apps that would enable customers to sign up for prepaid plans without any staff intervention. The challenge was to create a fully self-service experience for both residents and visitors.

Newpath Web led a discovery phase and then designed and developed iOS and Android apps. The solution integrated a complete account creation process featuring KYC verification, liveness and facial detection, plan selection, and payment. The result was a self-service application that allows new users to purchase a SIM and existing users to manage their accounts, view usage stats, and top up their plans.

TPG Singapore (simba)