Case Study: TPG Australia achieves seamless mobile account management with Newpath Web

TPG Australia launches one app for NBN plan changes and connection checks with Newpath Web

TPG Australia, a telecommunications company, wanted to expand its success by creating a mobile app to improve customer communication and service. They engaged vendor Newpath Web to design and build a React Native application for iOS and Android that would address key customer pain points and create a seamless user experience.

Newpath Web designed and developed an app that integrated features like connection tests, on-the-spot problem detection, and remote internet speed tests. The solution simplified the complaint and billing processes, allowing customers to manage their plans, track installations, and update personal details all in one place. The result was a single, comprehensive app that gave TPG Australia's users increased mobility and control over their services.

TPG Australia