Case Study: Snaffle streamlines operations and customer experience with Newpath Web's digital transformation expertise

Snaffle streamlines operations with Newpath Web through a 3-year digital roadmap

The customer Snaffle, along with its parent company Aspire 42, faced the challenge of driving a digital transformation to streamline operations and improve customer experiences across its diverse and growing business. They engaged the vendor Newpath Web to leverage its resource augmentation services and digital strategy expertise, with a focus on consolidating systems into a Microsoft Dynamics 365 ecosystem.

Newpath Web implemented an agile transformation strategy, progressively migrating the business's systems into a unified Microsoft Dynamics 365 environment. This solution included design thinking workshops, UX analysis, and custom development. The results included highly automated systems that lowered staff overheads and enabled the delivery of industry-leading customer services, supporting the customer's ongoing corporate strategy.

Snaffle