Case Study: Omnicare achieves digital transformation with Newpath Web and Microsoft Dynamics 365

Omnicare launches integrated Microsoft Dynamics 365 transformation in 2 months with Newpath Web

Omnicare, a mid-sized not-for-profit care provider in NSW, was facing operational inefficiencies due to disjointed workflows, manual processes, and multiple disconnected systems including Microsoft Navision. They sought a digital transformation to modernize their systems and improve service delivery, partnering with vendor Newpath Web for a cloud-based CRM and finance solution.

Newpath Web implemented a Microsoft-based ecosystem using Dynamics 365, Business Central, and Power Platform to unify systems and automate workflows. The solution included a payroll integration with Keypay. The results eliminated manual processes, provided real-time financial oversight, and created a single source of truth for all operations. This transformation vastly improved Omnicare's processes and customer experience upon its successful launch.

Omnicare