Case Study: Image Orthodontics recovers missed calls and drives $401,500 in revenue with Newo AI receptionist

Image Orthodontics adds $401,500 in 3 months with Newo

Image Orthodontics, a multi-location orthodontic practice in the Bay Area, was struggling with a significant challenge. Despite having both in-office staff and a call center, the practice was missing 19.5% of its incoming calls, representing a large number of potential new patients who were likely lost to competitors. To address this problem, they turned to Newo for a solution.

Newo implemented an AI receptionist to handle the practice's call overflow and after-hours lines. This provided 24/7 coverage without requiring additional staff. Over a three-month period, the Newo agent handled 10,865 calls, captured 1,563 after-hours inquiries that would have been missed, and was directly responsible for generating $401,500 in new patient revenue for the practice.

Image Orthodontics