Case Study: Profesia reduces support requests and timesheet errors with Newired

Profesia cuts support calls 54% with Newired

Profesia, a fast-growing Italian IT company, faced a challenge with employee adoption of its Polarion ALM platform used for activity reporting. As the company grew, mistakes in timesheets multiplied, leading to a 42% monthly increase in support requests to their internal help desk. They needed an effective training solution for the customizable platform after traditional methods like manuals and videos failed.

The vendor Newired implemented its digital adoption platform to provide in-application, continuous training. This tailored guidance directly within the ALM system led to immediate and significant results for Profesia. The company achieved a 54% reduction in incoming support emails and a 38% reduction in support calls, while also decreasing timesheet errors and making the overall process easier and faster for employees.

Profesia