Case Study: KUKA reduces support tickets and training time with Newired

KUKA cuts support tickets by 30% with Newired

KUKA, a global automation corporation, faced challenges with user confusion and delays in the document signing process within their Polarion system. This led to a high volume of support tickets and extensive training requirements. To empower users and reduce this load, KUKA sought a solution and implemented Newired.

Newired provided a solution by integrating with Polarion to create interactive, step-by-step guidance journeys for users. This implementation streamlined the document signing process, which resulted in a 30% reduction in support tickets and a 50% decrease in process training time. KUKA also achieved a 40% increase in process conformity, significantly enhancing user experience and operational efficiency.

KUKA