Case Study: CitizenM Hotels achieves faster finance process adoption with Newired

How CitizenM transformed with the team

CitizenM Hotels, an international hotel group experiencing rapid growth, faced the challenge of ensuring its finance team could effectively adopt new systems and processes. To overcome employee resistance and questions, they worked with vendor Newired to implement its digital adoption tool, which provides in-application guidance.

Newired's solution delivered real-time, step-by-step support directly within the system, eliminating the need for bulky manuals and one-off training. This approach resulted in faster adoption of new processes, less dependency on documentation, and a team that works with the system confidently. Newired helped facilitate a human change by focusing on behavior and ease of use.

CitizenM Hotels

Johan Palmboom

Senior Manager Finance Transformation