Case Study: Solitary Islands Marine Park Resort achieves 210% increase in direct online bookings with NewBook International, Inc.

Solitary Islands Marine Park Resort - Customer case study

Solitary Islands Marine Park Resort, a family-owned holiday park in Wooli that began with paper booking sheets and limited reception, needed to scale quickly, increase online visibility and replace manual reservation processes. To meet these challenges they partnered with NewBook International, Inc., adopting NewBook’s PMS, direct booking engine, in‑built channel manager and dynamic pricing tools to modernize operations and drive direct bookings.

Using NewBook International, Inc.’s platform — including the NEW.B.I.E AI chatbot and GuestAssist app for guest self-service — the resort optimized distribution and guest communications, delivering a 210% increase in direct online bookings in two years and wider gains of 49% higher occupancy, 25% increased earned revenue and 42% growth in gross revenue, helping secure the 2019 Rapid Growth Award.

Solitary Islands Marine Park Resort

Jan O’Neill

Owner