Case Study: Village Camp Enhances Guest Engagement and Operations with Newbook

How Village Camp Delivers Adventure from Booking to Checkout with Newbook

Village Camp Outdoor Resort, a luxury outdoor hospitality brand with locations in Flagstaff, Truckee-Tahoe, and Moab, wanted to create a seamless guest journey that built excitement from the first booking through checkout while also improving operations across multiple properties. To support this, the resort turned to NewBook International, Inc. and its connected hospitality management platform.

Using NewBook International, Inc., Village Camp implemented multi-channel guest communications, visually engaging HTML emails, SMS updates, and pre-arrival nurture sequences to personalize the experience and keep guests engaged before and during their stay. The platform also helped streamline operations through integrations such as Toast POS and exploratory analytics tools, leading to enhanced guest engagement, increased on-property event participation, improved operational efficiency, and strong support for future growth.

Village Camp

Julie Saffell

Chief Marketing Officer