Case Study: Fraser Coast RV Park boosts direct bookings with NewBook International

Fraser Coast RV Park Running a Dream Getaway with Ease Thanks to Newbook

Fraser Coast RV Park, run by Suzanne and Paul Taylor on 75 acres near Hervey Bay, was managing bookings manually with paper files, spreadsheets, and disconnected systems. As the park grew and added new offerings like a music festival, this approach became too time-consuming and error-prone, making it difficult to keep operations organized while still delivering a personal guest experience.

NewBook International, Inc. provided Fraser Coast RV Park with Newbook, an all-in-one reservation and property management platform that automated direct bookings, streamlined payments, and simplified reporting and group event management. The result was a 180.9% year-over-year increase in direct bookings, with more than 1,000 direct bookings in a single year, improved operational efficiency without additional staff, and a smoother experience for both the team and their guests.

Fraser Coast RV Park

Suzanne Taylor

Managing Director