Case Study: Cozy Hills Campground Streamlines Guest Communications and Feedback with NewBook International, Inc.

Cozy Hills Campground - Customer Case Study

Cozy Hills Campground partnered with NewBook International, Inc. to improve guest communication and better manage check-in, check-out, and COVID-related processes. The campground needed a more efficient way to deliver rules, waivers, reminders, and follow-up messages without adding manual work for staff.

Using NewBook’s automated contact and e-document workflows, Cozy Hills Campground now sends e-signature documents before arrival, follows up with reminders if they are not signed, and automates post-stay surveys and review requests. NewBook International, Inc. also helped route unhappy guest responses to a personal follow-up email, resulting in smoother operations and better guest engagement, though no specific numerical impact was provided.

Cozy Hills Campground

Lelah Campo

Cozy Hills Campground